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Tracking and tracing say your package was delivered, but you haven’t received anything. Don’t worry; there are several things you can do.
Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.
Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.
Tracking and tracing say your package was delivered, but you haven’t received anything. Don’t worry; there are several things you can do.
Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.
Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.
Tracking and tracing say your package was delivered, but you haven’t received anything. Don’t worry; there are several things you can do.
Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.
Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.
Tracking and tracing say your package was delivered, but you haven’t received anything. Don’t worry; there are several things you can do.
Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.
Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.